Terms and Conditions

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Terms & Conditions

Effective Date: 10 August 2026

Welcome to Angelina Tricho Cosmo Dermo & Holistic Clinic. These Terms & Conditions govern your use of our website, enquiries, appointment bookings, consultations, and services provided by the clinic.

By accessing our website, submitting an enquiry, booking an appointment, or availing any clinic service, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

These terms are intended for operations in India and should be read together with our Privacy Policy.

1. About Our Services

Angelina Tricho Cosmo Dermo & Holistic Clinic provides services and consultations relating to areas including:

  • Trichology and hair-related concerns
  • Skin and cosmetic treatments
  • Dermo-cosmetic procedures
  • Acne and acne scar treatments
  • Pigmentation treatments
  • Skin rejuvenation
  • HydraFacial and related skincare procedures
  • Pre-bridal treatments
  • Holistic treatments
  • Yoga and wellness services
  • Other treatments and consultations offered by the clinic

The availability of specific treatments may vary depending on individual requirements, professional assessment, practitioner availability, and clinic protocols.

2. Appointment Booking

Appointments may be requested through our website, telephone, email, WhatsApp, or other communication channels made available by the clinic.

An appointment request does not necessarily constitute a confirmed appointment. An appointment will be considered confirmed only after confirmation from the clinic.

You are requested to provide accurate information when booking an appointment, including your name, contact details, preferred date/time, and relevant treatment requirements.

The clinic reserves the right to reschedule an appointment due to practitioner availability, operational requirements, emergencies, or other circumstances beyond reasonable control.

3. Cancellation and Rescheduling

If you are unable to attend your appointment, please inform the clinic as early as reasonably possible.

Repeated late cancellations, no-shows, or failure to attend appointments may affect future appointment availability and may be subject to applicable booking or advance-payment conditions communicated at the time of booking.

Where an advance payment or booking amount is applicable, the clinic’s cancellation, refund, and rescheduling conditions communicated at the time of payment will apply.

Any refund will be handled in accordance with the applicable service terms and Indian consumer laws.

4. Consultation and Treatment Assessment

Treatments are provided based on an individual’s requirements and professional assessment.

A consultation may be required before certain treatments to determine suitability, identify relevant concerns, understand medical or treatment history, and discuss possible risks and expected outcomes.

The clinic may decline, postpone, modify, or recommend an alternative treatment where the practitioner considers it unsuitable or where additional medical evaluation is required.

5. Treatment Results

Individual treatment results can vary.

Factors including skin type, hair condition, age, lifestyle, medical history, genetics, adherence to aftercare instructions, number of sessions, and individual response may influence results.

Therefore:

  • Results cannot be guaranteed.
  • Before-and-after images or examples are illustrative and may not represent your individual outcome.
  • Multiple sessions may be recommended depending on the treatment.
  • Results described on our website should not be interpreted as a promise of a particular outcome.

The clinic does not guarantee permanent results unless specifically stated for a particular service and supported by applicable professional guidance.

6. Medical and Treatment Information

You should provide complete and accurate information about relevant conditions, allergies, medications, previous treatments, pregnancy or breastfeeding where applicable, and other information that may affect treatment suitability.

Failure to disclose relevant information may affect treatment safety and outcomes.

The clinic may request additional information or medical clearance before proceeding with certain treatments.

You should immediately inform the practitioner about any unusual reaction, discomfort, allergy, irritation, or other concern experienced during or after treatment.

7. Treatment Consent

Certain procedures may require you to provide informed consent before treatment.

Consent may include acknowledgement of:

  • The nature of the proposed treatment.
  • Expected benefits.
  • Possible risks and side effects.
  • Available alternatives.
  • Recommended aftercare.
  • The possibility that results may vary.

Providing consent does not remove any rights or protections available to you under applicable Indian law.

8. Aftercare

Following treatment, you may receive specific aftercare instructions.

You are responsible for following the recommended aftercare instructions and informing the clinic if you experience any unexpected or concerning reaction.

Failure to follow recommended aftercare may affect treatment results and may increase the risk of complications.

9. Prices and Payments

Treatment prices, packages, consultation charges, products, and other applicable fees may be communicated by the clinic before or during the booking process.

Unless specifically stated otherwise:

  • Prices are subject to applicable taxes.
  • Prices may change without prior notice for future bookings.
  • The applicable price will generally be the price communicated or confirmed for your booking.
  • Payments must be made through the payment methods accepted by the clinic.
  • Any applicable advance payment, package, or promotional terms will be communicated separately.

The clinic will not impose undisclosed charges for services.

10. Packages and Promotional Offers

Special packages, discounts, introductory offers, and promotional campaigns may be subject to separate terms.

Promotional offers may have:

  • Specific validity periods.
  • Limited availability.
  • Treatment-specific eligibility.
  • Restrictions on transfer or combination with other offers.
  • Separate cancellation or refund conditions.

The terms applicable to a specific promotion will be communicated at the time of the offer.

Promotional communications will not be used to make false, misleading, or unsupported claims.

11. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, website content may include general information about treatments, procedures, wellness services, or skincare and haircare concerns.

Such information is provided for general informational purposes and should not be treated as a substitute for an individual professional consultation.

Treatment availability, pricing, practitioners, photographs, descriptions, and other website information may change from time to time.

12. No Guarantee of Suitability

Information available on the website does not establish that a particular treatment is suitable for every individual.

A treatment may be recommended, modified, postponed, or declined based on an individual’s circumstances and professional assessment.

You should not rely solely on website information when deciding whether to undergo a particular treatment.

13. User Responsibilities

When using our website or services, you agree to:

  • Provide accurate information.
  • Provide accurate contact details.
  • Attend appointments at the scheduled time.
  • Follow reasonable clinic instructions.
  • Follow treatment and aftercare recommendations.
  • Inform the clinic about relevant allergies, medications, conditions, or previous treatments.
  • Treat clinic staff and practitioners respectfully.
  • Not misuse the website or attempt to interfere with its operation.

14. Website Use

You must not:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce malicious software or harmful code.
  • Copy or reproduce website content without permission.
  • Use the website to submit fraudulent or misleading information.
  • Interfere with the website’s security or functionality.

We reserve the right to restrict or terminate access where misuse of the website is reasonably suspected.

15. Intellectual Property

Unless otherwise stated, the website’s text, graphics, logos, photographs, designs, layouts, videos, icons, branding, and other content belong to or are used by Angelina Tricho Cosmo Dermo & Holistic Clinic with appropriate rights.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

16. Photographs and Testimonials

Where photographs, testimonials, reviews, or treatment experiences are published on our website or social media channels, they should not be interpreted as a guarantee that another individual will achieve the same results.

Any use of identifiable patient/client photographs or testimonials will be subject to appropriate consent and applicable privacy requirements.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social media platforms, appointment systems, or other external services.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and privacy policies.

18. Privacy and Personal Data

Personal information submitted through our website or during clinic interactions will be handled in accordance with our Privacy Policy.

Where applicable, the clinic will handle digital personal data in accordance with India’s applicable data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules/provisions as and when brought into force. The Government has notified the Digital Personal Data Protection Rules, 2025 with a phased enforcement framework. (MeitY)

Treatment-related information should be provided only where necessary for consultation, treatment, appointment management, or related clinic purposes.

19. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

The Consumer Protection Act, 2019 applies to goods and services and includes protections relating to consumer rights, unfair trade practices, misleading advertisements, and consumer dispute resolution. (Consumer Affairs)

We aim to address genuine service concerns fairly and in accordance with applicable law.

20. Complaints and Grievances

If you have a concern regarding a treatment, appointment, payment, communication, or other service provided by the clinic, please contact us first so that we can review the matter and attempt to resolve it.

Please provide relevant details such as:

  • Your name and contact details.
  • Appointment/treatment details.
  • Date of service.
  • Description of the concern.
  • Relevant supporting documents, if applicable.

Nothing in this internal complaint process prevents you from exercising any statutory rights or remedies available under applicable law.

21. Limitation of Liability

To the extent permitted by applicable law, the clinic will not be responsible for losses arising from:

  • Incorrect or incomplete information supplied by a client.
  • Failure to disclose relevant medical or treatment information.
  • Failure to follow professional or aftercare instructions.
  • Misuse of prescribed or recommended products.
  • Failure to attend recommended follow-up appointments.
  • Events beyond the clinic’s reasonable control.

Nothing in these Terms & Conditions excludes liability or consumer rights that cannot legally be excluded or limited under applicable Indian law.

22. Force Majeure

The clinic will not be considered in breach of these Terms & Conditions where performance is prevented or materially affected by circumstances beyond reasonable control, including natural disasters, public emergencies, government restrictions, infrastructure failures, epidemics, power outages, or other unforeseen events.

Where reasonably possible, the clinic will attempt to reschedule affected appointments or provide appropriate communication.

23. Changes to Services and Terms

We may modify our services, website content, pricing, appointment procedures, or these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on this page with the revised effective date.

Your continued use of the website or booking of services after an update may constitute acceptance of the updated terms, subject to applicable law.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to any mandatory jurisdiction or dispute-resolution rights available under applicable Indian law, courts and competent authorities having jurisdiction in Mumbai, Maharashtra shall have jurisdiction over disputes arising in connection with these Terms & Conditions or the services provided by the clinic.

Nothing in this clause is intended to prevent a consumer from exercising any statutory right to approach a competent consumer commission or other authority under applicable law.

25. Contact Information

Angelina Tricho Cosmo Dermo & Holistic Clinic

Phone: +91 9076155557
Email: angelinadcthclinic@gmail.com

Office Address:
Shop No D6/79, Ashirvad CHS,
MHADA, Andheri West, Near Janki Devi School Gate No. 1,
Mumbai, Maharashtra 400061

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